HellaK9s ATX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and communication systems.
B. Information We Collect
a) Personal Information
When you voluntarily submit information through our website, forms, or other communication channels, we may collect personal information including but not limited to:
- Full Name
- Email Address
- Phone Number
- Mailing Address
- Pet/Dog Information
- Appointment or Training Inquiry Details
b) Non-Personal Information
We may automatically collect certain non-personal information including:
- Browser Type
- Device Information
- IP Address
- Website Activity and Usage Data
- Cookies and Analytics Data
C. How We Use Your Information
We may use your information for purposes including but not limited to:
- Responding to inquiries and customer support requests
- Scheduling consultations, evaluations, and appointments
- Delivering dog training services
- Sending appointment reminders and service updates
- Sending marketing and promotional communications
-Improving website performance and customer experience
D. SMS Communication & Consent
By providing your phone number through our website forms, you consent to receive SMS communications from HellaK9s ATX related to:
- Appointment confirmations
- Appointment reminders
- Customer support communication
- Service updates
- Promotional offers and marketing messages
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying:
STOP – to unsubscribe HELP – for assistance
E. Disclosure of Information
We do not sell, rent, trade, or share your personal information, including phone numbers or SMS consent data, with third parties for marketing purposes.
We may share information only with trusted third-party service providers who assist in operating our business, such as:
- CRM platforms
- Payment processors
- Scheduling systems
- Customer communication platforms
These providers are contractually obligated to protect your information.
F. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
G. Your Rights
You may request to:
-Access your personal information
-Update or correct your information
-Request deletion of your information
-Withdraw communication consent
To make a request, contact us using the information below.
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliate company for marketing purposes.